At Motion Simulations, we understand that unanticipated events occur in everyone's life. Unforeseen events such as flight delays, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a training appointment.
In our commitment to provide a unique and outstanding training experience to all of our clients, and out of consideration for our instructors’ time, we have adopted the following policies
Please arrive for your appointment(s) 10-15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form, and prepare for your session. All services offered have a specific time schedule, and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your session(s) may be shortened in order to maintain our schedule.
We have a 24-hour cancellation policy. At our discretion, we will require a credit card to book/hold your appointment. Your credit card will not be charged if the appointment is cancelled or rescheduled 24-hours prior to your scheduled appointment. If you are booking your training within 24-hours of the actual appointment, cancellation is not possible, and you will be charged the full amount of the missed appointment.
NO SHOW POLICY
We will bill your account for the entire scheduled session in a no show/no call situation
LATE ARRIVAL POLICY
As a courtesy to our other guests and staff, appointments will be automatically deemed cancelled 20 minutes after scheduled start time, and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
Gift Certificates will not be replaced if lost or stolen. Gift Certificates are neither redeemable nor refundable for cash.
PRE-PAID SERVICES ARE NOT REFUNDABLE
Remained balance on pre-paid services can be used for another service of equal value.
Prices are subject to change without notice.